At Farah Ventures LLC, we strive to ensure your complete satisfaction with every purchase. While we currently do not accept returns for reasons other than damaged or incorrect items, we are committed to providing refunds in such cases.
1. Refunds for Damaged or Incorrect Items:
a. Damaged during Packing or Shipping: If you receive a damaged item due to packing or shipping, please contact us immediately by sending an email to refund@farahventuresllc.com within 24 hours of delivery. To expedite the process, please include your order number, description of the damage, and clear photographs of the damaged product and packaging.
b. Incorrect Product Delivered: In the rare event that you receive the wrong product, please notify us within 24 hours of delivery by sending an email to refund@farahventuresllc.com. We will provide instructions on returning the incorrect item in its original condition.
2. Return Process:
a. Damaged Items: Once we receive your email regarding a damaged item, we will assess the situation and provide further instructions. Depending on the nature of the damage, we may request the item to be returned or provide a refund without the need for return.
b. Incorrect Items: If you receive the wrong product, we will guide you on returning the item in its original condition. Upon receiving the returned item, we will initiate a refund or arrange for the correct product to be sent, depending on your preference.
3. Refund Processing:
a. Timeline: Refunds for damaged or incorrect items will be processed promptly once the issue is verified. Please allow up to 5 business days for the refund to be credited.
b. Communication: We will keep you informed throughout the refund process via email, providing updates on the status of your refund.
4. Customer Responsibility:
a. Timely Reporting: It is the customer’s responsibility to report any damaged or incorrect items within 24 hours of delivery. Failure to do so may affect the eligibility for a refund.
b. Return Shipping: If required to return an item, the customer is responsible for shipping it back to us in its original condition, unless otherwise instructed by our team.
5. Contact Us:
If you have any questions or concerns regarding our Return and Refund Policy, please don’t hesitate to contact us at refund@farahventuresllc.com. We are here to assist you and ensure a smooth resolution to any issues you may encounter.
Note: This Return and Refund Policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.